Scottish Building Society and Legado to Enhance Member Communication
The Scottish Building Society is partnering with Scottish fintech Legado to improve the digital experience for members while aligning with the Society’s broader sustainability objectives.
A Digital-First Approach to Member Engagement
Scottish Building Society has long provided savings accounts and mortgage services and continues to evolve by embracing digital transformation. This latest partnership with Legado introduces an advanced communication platform designed to provide a seamless, secure, and user-friendly experience.
Legado, headquartered in Edinburgh, supports financial services brands across the UK, including FNZ, Moneyhub, and Co-op Legal Services. The company specialises in digital solutions that enhance customer engagement by offering a more structured and intuitive way to manage financial interactions.
Supporting Sustainability Through Paperless Processes
One of the key benefits of this partnership is the move towards paperless communication. By reducing the reliance on physical documents, the Society aims to lower printing and postage costs and reinforce its commitment to net zero targets. This initiative supports both operational efficiency and environmental responsibility, reflecting the broader trends within the financial services industry towards digital-first strategies.
Paul Denton, Chief Executive of the Scottish Building Society, said.
“Our members are at the heart of everything we do, and we are always looking at ways to improve their experience with us and to ease the journey for new members. Legado’s technology enables us to do exactly that, while allowing us to progress towards our net zero goals”.
A Commitment to Innovation and Service Excellence
The collaboration between the Society and Legado is a reflection of changing member expectations. Consumers increasingly seek more streamlined, personalised interactions with financial institutions. Scottish Building Society will be able to offer an improved digital journey for its members, strengthening communication channels and enhancing overall service delivery.
Josif Grace, CEO and Founder of Legado, highlighted the value of the partnership:
“Scottish Building Society will now be able to deliver a more streamlined, secure, and effective communication experience for its valued members. While we work with financial services brands across the UK, it’s great to be working with their team here in Edinburgh where we’re also headquartered.”
