Workpro FS (Financial Services) is complaints management software specifically developed for firms regulated by the UK Financial Conduct Authority (FCA). It improves complaints handling, ensuring fair, consistent treatment of customer issues, and helps firms to meet their regulatory responsibilities.
Workpro FS ensures complaints progress in accordance with FCA and business procedures and includes DISP reports required by the FCA. Data Protection (GDPR and SAR) cases can be managed in the same system and other case types can be added if needed.
Fast deployment. Fully customisable.
Workpro FS comes pre-configured with FCA-compliant features ready to use “out of the box”. These standard tools deliver proven, good practice complaint management processes and are designed to get you up and running quickly.
Workpro is also extremely flexible, customisable and scalable. Client-specific processes and timescales can be reflected in the workflow. Many elements of the system can be maintained by authorised “super users” (System Administrators) with appropriate training.
Cloud Hosting or On-Premise
Workpro FS is available as a cloud based (SaaS) or on-premise solution.
Workpro Cloud Hosting comes with best-in-class data security and disaster recovery, hosted in UK-based, state of the art data centres:
- UK based, ISO 27001 Cloud hosting
- 24/7 proactive Cyber Security monitoring
- Full Disaster Recovery provision as standard
- Double encrypted rolling data backups
Workpro is developed by Computer Application Services Ltd (CAS). We specialise in case management systems for complaints handling, employee relations, information requests (FOI, GDPR, SAR, EIR) and other regulated casework.
With over 17 years’ experience in case management systems, we supply our trusted Workpro software to public and private sector organisations throughout the UK and overseas. Product development is ongoing, and we actively seek user input to the product roadmap.
Although our history stretches back to 1969, we’re constantly evolving. When we became fully employee-owned in 2014, we brought in new investment in our products and processes – allowing us to offer a full SAAS model alongside traditional onsite implementation.
CAS is backed by Capital for Colleagues PLC (C4C). C4C specialise in investment in employee-owned companies, their portfolio supporting some 800 UK jobs and over £100m in annual sales. C4C’s ‘patient capital’ continues to support our growth and ambitions.
As an employee-owned company, every team member takes a personal interest in the delivery and successful implementation of your solution. Friendly, professional, and approachable, our aim is that your solution is exactly what you really need.
Ian Ritchie
Chairman
CAS Chairman since 2004, Ian has over 30 years’ experience in building innovative high growth technology companies. He has personally invested in over 40 start-ups and served on the boards of Scottish Enterprise, the Scottish Funding Council and as co-chair of the Scottish Science Advisory Board. These are local examples; Ian is just as active nationally and internationally, with connections across the globe.
Ken Naismith
Chief Executive Officer
Ken is passionate about customer retention, team engagement and providing value – these being the pillars of business development on which CAS is growing. He led our move to employee ownership – his focus is fulfilled employees serving clients well, thus realising enhanced company value in which everyone gains.
Chris Ellis
Chief Technical Officer
Chris is responsible for product development, with a strong focus on productivity and quality through Lean and Agile management. Chris has worked in Financial Services, Further Education and IT, on projects ranging from web development to data mining. Collaboration comes as second nature, ever mindful of the end goals to be achieved.
Irma Maclachlan
Chief Projects Officer
PRINCE2-qualified, Irma is an experienced business analyst and project manager. With strong reporting and business intelligence skills, Irma works closely with customers to make sure their requirements are understood and met. This includes ongoing support long after the deployment project has been completed.
Simon Laxton
Business Relationship Manager
PRINCE2-qualified, Simon makes sure our customer contracts are fulfilled on time and on budget, with solutions that are effective, efficient and value for money. Simon is a highly experienced business process consultant and project manager. He celebrates 33 years with CAS in 2021!
