Exizent was founded by Nick Cousins and Aleks Tomczyk in 2019 on the belief that bereavement should be easier for everyone to deal with and has since become the industry platform for professionals involved in managing the bereavement process.
Estate administration can be lengthy, repetitive, and overly complicated for all parties involved, including financial institutions managing case notifications and professionals within law firms helping the bereaved. This uncertainty can have a knock-on effect on vulnerable clients that needs to be avoided.
Exizent is cloud-based technology that digitises the processes involved in an estate administration in a secure SaaS platform. By connecting the data and services used by banks and financial institutions, legal services firms and executors in a multi-channel environment that supports all bereavement notifications and cases, finance and legal professionals can work together to resolve cases quicker and make the journey for the bereaved an easier one. This is in compliance with the FCA’s vulnerable customer and consumer duty guidelines.
Four years after its launch, the Exizent platform is becoming an integral part of the bereavement landscape, helping to reduce the uncertainty and time taken to resolve cases, while making the process more straightforward to reduce the burden on those grieving and create the most optimal customer experience at a moment that matters.
When founder Nick left financial services, he was determined to build a great team, a team that would create a business that could have a meaningful impact on the lives of the UK population. He kept on coming back to the processes and experiences around bereavement.
Sadly, he had been through it a couple of times with his own family but had also seen a number of his friends unfortunately lose partners very early. He watched the struggles they faced when trying to deal with the administration that followed as well as coping with the loss itself.
This process can be lengthy, repetitive, overly complicated and things are dragged out for people. In an era of digitised services, and more transparent and open access to data, Nick was convinced there was a better way. Enter Exizent, a proposition founded on the desire to help people at the most difficult times in their lives. A business set up with a strong social purpose, to improve the bereavement experience for everyone involved.
Nick, together with co-founder Aleks Tomczyk and with backing from FNZ started to explore whether it was possible to build the UK’s first bereavement platform. An industry utility that becomes an integral part of the bereavement landscape and helps reduce uncertainty, increase speed and overall, make the process more straight forward for everyone.
Building a platform that essentially connects three key groups of people. Firstly, individuals who have been left behind but namely executors who have been entrusted to administer an estate. Secondly, the legal services world or professional advisors that people turn to and thirdly the institutions that hold data and information about the person who has passed away.
The platform helps legal services teams manage someone’s estate by connecting through to services that make information gathering and processing more straightforward. For institutions, the platform is on its way to becoming the trusted source for bereavement cases, bringing clarity, consistency, and efficiency to the way it manages requests from third parties.
It is building a platform for professionals because these are the groups of people who deal with bereavement processes day in and day out. In time, it will potentially extend its offering to the retail side of the market, supporting executors who choose to manage the process themselves.
Exizent’s journey is powered by a passionate bunch of super smart, uber-experienced people all motivated by their desire to build something that genuinely makes a real difference in people’s lives.
Nick Cousins, Co-Founder & CEO
Aleks Tomczyk, Co-Founder & Managing Director
