docStribute® and Hinckley & Rugby Building Society to Revolutionise Customer Engagement
Fintech docStribute that specialises in regulated document distribution solutions, has announced a strategic partnership with Hinckley & Rugby Building Society. This collaboration aims to transform how Hinckley & Rugby engage with their members, significantly cut costs, and ensure compliance with regulatory standards.
A Commitment to Efficiency and Sustainability
Hinckley & Rugby Building Society is well-known for its commitment to customer-centric practices and operational efficiency. Their clear strategy focuses on embracing digital solutions to streamline all business areas. This partnership with docStribute is a major step forward in this strategy. Hinckley & Rugby aims to reduce document delivery costs by over 70%, developing more sustainable and climate-friendly business practices.
Enhancing Member Engagement
At the heart of this partnership is a shared dedication to enhancing customer engagement. Hinckley & Rugby understand the importance of clear, secure, and engaging communication with their members. With docStribute's technology, they can provide customers with digital access to important regulatory information in a way that is not only secure but also easy to understand and interact with. This approach will help members make well-informed financial decisions, further strengthening their connection with the Society.
The collaboration is also set to revolutionise how Hinckley & Rugby communicate with their members. The Society will be able to deliver personalised, timely, and tailored communications that align with individual preferences and needs. This level of customisation and responsiveness is expected to significantly enhance member engagement and satisfaction.
Leveraging Cutting-Edge Technology
docStribute stands out for its use of Distributed Ledger Technology (DLT) to ensure the security and integrity of customer documents. DLT creates secure, unchangeable records of information and communication interactions, providing transparency and security in the document distribution process. This technological edge ensures that Hinckley & Rugby can maintain the highest standards of regulatory compliance while offering their members the best possible service.
Chris Ansara, CEO of docStribute, said,
"We are excited about our collaboration with Hinckley & Rugby Building Society. This is the third Building Society customer for us and reflects the priority Building Societies put on customer engagement. Our innovative approach means we can quickly reduce cost and carbon usage, whilst enhancing customer experience, and we are already distributing over 5 million documents a year. We very much look forward to helping other financial services firms do the same."
Barry Carter, CEO of Hinckley & Rugby Building Society, said,
"This partnership with docStribute aligns with our commitment to provide outstanding service to our members, as a truly customer centric organisation."
Cheryl Pidler, Director of Operations of Hinckley & Rugby Building Society, added,
"The partnership with docStribute allows us to communicate with members in the way they want whilst at the same time improving our operational efficiency, reducing costs, and lowering our carbon footprint. We are looking forward to working with docStribute towards the launch later this year."
