Consumer Duty and Beyond

Season 5, episode 2

Listen to the full episode here.

In this episode, we explore the complex challenges and opportunities that organisations face in delivering greater transparency, fairness, and accountability. 

As the industry evolves, both fintechs and established financial institutions must navigate these demands to not only meet regulatory requirements but also to exceed them through innovation, ethical practices, and customer-centric strategies.

With Sajedah Karim – Partner at PwC. Sajedah

Joseph Twigg – CEO at Scottish fintech Aveni

John Finch – Professor of Marketing (B2B) at the University of Glasgow’s Adam Smith Business School, and Associate Dean (East Asia) at the University of Glasgow’s College of Social Sciences.